ITIL 4 Foundation Certificate in IT Service Management

The ITIL 4 Foundation Certificate in IT Service Management is an entry-level certification providing a comprehensive overview of ITIL 4 principles and practices. Focused on IT service management, the course covers key concepts such as the service value system, service value chain, and the four dimensions of service management. It delves into guiding principles and emphasizes a customer-centric approach, collaboration, and flexibility. The certification is valuable for professionals seeking foundational knowledge in IT service management, serving as a prerequisite for advanced ITIL certifications and applicable to individuals working in roles related to ITSM.